Get a load of this, here at Medcor, we value your opinion. Crazy, right? You know what else? Our leadership team likes to recognize your contributions and offer you something called compliments. Turns out people feel valued because of it. Now combine that work environment with good pay, a bunch of great benefits, some perks like a strong focus on your health and wellness, and before you know it, you’re working with coworkers that are pleasant and caring. It’s not rocket science. It’s Medcor. We sincerely hope this is the last job application you’ll ever have to fill out.

Here’s the top three reasons why this job is different than any other you’re looking for:

1. Medcor focuses on every advocate’s personal well-being, known as our Better Me Wellness program. How many corporate jobs around here give you that?
2. Medcor believes and supports a fun and inviting atmosphere as part of our Better@Medcor program. Advocates complement each other, are happy at work, and there’s even time for play. I know, crazy concept, huh? But it works!
3. Support and an open-door policy. As part of the Medcor family, we know life happens and it can be crazy at times. We support you and work with you through all the challenging times. We believe in a work/life balance. We want good, healthy advocates who can, in turn, advocate for others and make this place a whole lot better.

Medcor is looking to hire a Full-Time IT Level 1 Support Specialist based on site in our McHenry, IL or Sioux Falls, SD corporate office. This role will provide support to our corporate and remote staff. The schedule is Monday – Friday, 8am – 5pm, with occasional flexibility for special projects and/or urgent tasks.

This position will provide onsite and offsite level 1 technical assistance to computer system end users, respond to user requests, and provide resolution through phone, in person, or remotely. This position provides assistance and support to other department members with daily operations and projects, and represents the corporate IT department for both internal associates and external customers in a positive way by demonstrating responsibility of judgement, confidentiality, and professionalism. The person in this position will be expected to use a multitude of different troubleshooting mechanisms to resolve issues in a timely manner. This position works closely with different vendors/manufacturers to support a wide range of technological products. This position has great potential for growth.

A typical day in the life of an IT Level 1 Support Specialist:

• Configure/Install and perform minor repairs to hardware, software, and computer peripherals, both locally and through remote administration
• Setup new and used equipment for deployment to employees, performing or ensuring proper installation of hardware, operating systems, and appropriate software
• Install new software releases, system upgrades, evaluate and install patches and resolve software related problems
• Use of a wide range of software applications and tools to diagnose and resolve issues
• Read technical manuals, knowledgebase, confer with team members, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
• Develop training materials and procedures, and/or train end users in the proper use of hardware and software
• Arrange for hardware or software service, utilizing support agreements with vendors/manufacturers
• Prepare evaluations of software or hardware, and recommend improvements or upgrades
• Build and maintain positive relationships with vendors, clients, and team members

You Must

• Have a HS Diploma
• Have 1 year or more in IT Support related field
• Have experience working with Operating Systems, Applications, and Hardware
• Have fluency in technical terminology with an understanding of the interrelationship of software, hardware, and networked environments
• Have a high level of interpersonal skills to handle sensitive and confidential situations
• Be able to interact and communicate with individuals at all levels of the organization, clients, vendors, suppliers and general public
• Have attention to detail in preparation of materials, establishing priorities and meeting deadlines
• Be able to work in a fast paced environment with demonstrated ability to juggle multiple competing tasks and demands, while working in a rapidly changing environment
• Have excellent organizational, communication, follow up, and documentation skills
• Be resourceful, detail-oriented, and possess great customer service skills

You Should

• Have a Vocational / Technical Training or Associates Degree in IT Field
• Have experience in Healthcare IT
• Be A+ or current comparable certified

Benefits
We don’t just advocate for our clients and our patients; we also advocate for ourselves. Our benefits include paid time off, health and dental insurance, 401K with match, education reimbursement, and more. To learn more about Medcor’s Culture click here.

Medcor Philosophy
Medcor embraces a set of simple, interconnected practices that everyone can tailor to their own life and work. To preserve our pioneering, entrepreneurial spirit, we impart our values through the ongoing Better@Medcor campaign: encouraging our advocates to make a conscious choice to practice our values, to celebrate and recognize each other via our peer recognition program, and to support one another during tough times.

Medcor is a tobacco free and smoke free workplace!

EOE/M/F/Vet/Disability

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.